Our 1% is customer’s 100%
- Issue Time
23years of professionalism, traveled from North America, Europe to
Atthe beginning of Qualitywell, there was always a controversy whether its worthyto spend 10times human and material resources to do all system’s improvementfor just 1% on quality rate. Sometimes its heard from counterpartsthat making replacements for a fewunqualified products is just fine.
Interms of sales, Qualitywell isn't a large company. So should it hold on tomeager profit margin or pursues quality perfection?
Audreyasked this question to all the employees; Is our 1% possible to be 100% ofcustomer’s next supplier? For example when we buy a product in factory ,it could be considered as just 1%, so any improvement we do is for 100% not 1%.
Hence,in its first year in the instrument business, Qualitywell began with ISO9001quality system for the systematic company management to CRM system to ensuresystematic customer service.